Operations

Part of the Business lane.

Topics in Operations

Systems & Workflows

  • How to Build an Operations Manual You'll Actually Use
  • How to Document a Process So Someone Else Can Run It
  • How to Automate Repetitive Business Tasks
  • How to Run a Weekly Operating Rhythm
  • How to Choose Between Building, Buying, and Hiring It Out

Inventory & Supply

  • How to Set Up Inventory Tracking for a Small Business
  • How to Calculate Reorder Points That Prevent Stockouts
  • How to Run a Physical Inventory Count
  • How to Work With a Manufacturer or Supplier
  • How to Handle Inventory Shrinkage

Vendors & Procurement

  • How to Vet a New Vendor Before Signing
  • How to Negotiate Payment Terms With Suppliers
  • How to Handle a Vendor Dispute
  • How to Manage Multiple Contractors Across Projects
  • How to Switch Vendors Without Breaking Operations

Customer Operations

  • How to Build a Customer Onboarding Flow
  • How to Handle an Angry Customer Without Losing Them
  • How to Set Up a Returns and Refunds Policy
  • How to Handle a Customer Complaint on Social Media
  • How to Run a Customer Feedback Loop Without a CRM